My order

  • Can I cancel my order?

    We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible. However, we always want to help so please drop us an email (with your order number) to support@bluecrate.com (mailto:support@blue...
  • Do you offer next day delivery?

    Not right now, but we’re working on it for our non-custom products for both our US and UK market. Our custom products are made to order, so will always take at least a few days to arrive. Please check the little blue box on the product page for the most up-to-date estimates for manufacture and d...
  • How can I track my order?

    When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel. We are aware that tracking isn't working for some of our custom products. If you ordered a custom item and haven't b...
  • I haven't received my order. Now what?

    Although we try to choose trackable services for our orders, things don’t always go according to plan. If your order hasn’t arrived in the estimated delivery time, please get in touch with us via Live Chat or shoot us an email to support@bluecrate.com (mailto:support@bluecrate.com). For non-cust...
  • I received a faulty item

    Uh oh, sorry about that. We’re happy to arrange a refund or replacement for you. Please contact us within 30 days of receipt of the item and we’ll get that sorted for you. Email us at support@bluecrate.com (mailto:support@bluecrate.com) or hit us up on Live Chat below.
  • Something is missing in my order. What do I do?

    If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item. If you’re still unsure about the whereabout...
  • What's your return policy?

    We have different rules for non-custom and custom products, so please read the below carefully. Non-custom Products: Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement. Please ensure that your product is returned to us in its original ...