What's your return policy?

We have different rules for non-custom and custom products, so please read the below carefully.

Non-custom Products:

Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement. Please ensure that your product is returned to us in its original packaging where possible.  We can’t accept unwanted products after 30 days.

Custom Products:

As this product is made especially for you, we can’t offer a refund like we do on our non-custom products. However, please get in touch with us within 30 days of delivery if you are unhappy with your item and we’ll do everything we can to get you a replacement that you are happy with.

Cost of returns:

You will need to cover the cost of the return. Please try to send your return via a tracked service as we can’t be held responsible for your return going missing in action.

Return Address:

Please contact our support team via email or Live Chat for the correct return address. As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.